Hospital Profile

West Penn Hospital

Q: What does a 3-star rating mean for West Penn Hospital?

CMS rates hospitals 1-5 stars based on mortality, safety, readmission, patient experience, and timely care.

Q: Does West Penn Hospital have an emergency room?

Yes, it operates an emergency department.

Q: Does West Penn Hospital accept Medicare?

Yes. All hospitals on Medicare Hospital Compare are Medicare-certified. Check your specific plan for in-network status.

4800 Friendship Avenue
Pittsburgh, PA 15224

★★★☆☆

3/5 CMS Overall Rating

500

Licensed Beds

Acute Care

Hospital Type

701

Affiliated Doctors

Comprehensive

Critical Care

1.2:1

Nurse-to-Bed Ratio

Quick Actions

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(412) 578-5000

Data Source: Hospital data from CMS Hospital Compare (February 2026) and Provider of Services file (Q4 2025). Doctor affiliations from CMS Physician Compare. Quality measures are updated quarterly.
Reviewed by: Wes Ward, Founder & Data Lead • View our methodology

Hospital Details

West Penn Hospital is a 3.00-star acute care hospital located in Pittsburgh, Pennsylvania with 500 licensed beds. As a private non-profit, its revenue is reinvested into patient care and community programs. As a major teaching hospital, it is affiliated with a medical school and typically offers the most advanced procedures and clinical trials.

Its 3-star CMS rating is at the national average — it meets baseline quality standards across key domains. 701 physicians are affiliated with this facility, and it provides emergency services. Its critical care footprint covers 8 of 8 unit types (Comprehensive) with a 1.2:1 nurse-to-bed ratio.

Hospital Type	Acute Care Hospitals
Ownership	Voluntary non-profit - Private
Teaching Status	Major Teaching Hospital

Quality Ratings & Measures

CMS evaluates hospitals across five quality domains. Here's how West Penn Hospital compares:

⭐

Overall Rating

of 5 stars

💔

Same as National

Mortality

0 of 4 better

🛡️

Worse than National

Safety

1 of 7 better

🔄

Worse than National

Readmission

0 of 7 better

😊

All 8 domains reported

Patient Experience

8 measures

💰

1.0700

Medicare Spending Index (MSPB)

Above National Avg (Higher Spending)

Quality data from CMS Hospital Compare. "Better than national" means statistically significantly better than the national average. Spending uses the CMS MSPB measure (Medicare Spending Per Beneficiary) index, where 1.000 is national average and values above/below 1.000 indicate higher/lower spending.

Patient Experience (HCAHPS Survey)

The HCAHPS survey is a standardized, national survey of hospital patients. It measures how patients perceive their care — including communication with doctors and nurses, responsiveness of staff, cleanliness, and discharge information. Higher percentages indicate better performance.

Measure	Score	Star Rating
Patients who reported that their room and bathroom were "Always" clean	72%	N/A
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9%	N/A
Patients who reported that their room and bathroom were "Usually" clean	19%	N/A
Cleanliness - linear mean score	Not Applicable%	N/A
Cleanliness - star rating	Not Applicable%	★★★☆☆ (3)
Patients who reported that their nurses "Always" communicated well	84%	N/A
Nurse communication - linear mean score	Not Applicable%	N/A
Patients who reported that their nurses "Sometimes" or "Never" communicated well	2%	N/A
Nurse communication - star rating	Not Applicable%	★★★★★ (5)
Patients who reported that their nurses "Usually" communicated well	14%	N/A
Patients who reported that their doctors "Always" communicated well	79%	N/A
Doctor communication - linear mean score	Not Applicable%	N/A
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4%	N/A
Doctor communication - star rating	Not Applicable%	★★★☆☆ (3)
Patients who reported that their doctors "Usually" communicated well	17%	N/A
Patients who reported that staff "Always" explained about medicines before giving it to them	64%	N/A
Communication about medicines - linear mean score	Not Applicable%	N/A
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	18%	N/A
Communication about medicines - star rating	Not Applicable%	★★★☆☆ (3)
Patients who reported that staff "Usually" explained about medicines before giving it to them	18%	N/A
Discharge information - linear mean score	Not Applicable%	N/A
Patients who reported that NO, they were not given information about what to do during their recovery at home	11%	N/A
Discharge information - star rating	Not Applicable%	★★★★☆ (4)
Patients who reported that YES, they were given information about what to do during their recovery at home	89%	N/A
Patients who reported that NO, they did not discuss whether they would need help after discharge	11%	N/A
Patients who reported that YES, they did discuss whether they would need help after discharge	89%	N/A
Patients who reported that their doctors "Always" explained things in a way they could understand	72%	N/A
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6%	N/A
Patients who reported that their doctors "Usually" explained things in a way they could understand	22%	N/A
Patients who reported that their doctors "Always" listened carefully to them	79%	N/A
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	4%	N/A
Patients who reported that their doctors "Usually" listened carefully to them	17%	N/A
Patients who reported that their doctors "Always" treated them with courtesy and respect	86%	N/A
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3%	N/A
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11%	N/A
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	5%	N/A
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	18%	N/A
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	77%	N/A
Overall hospital rating - linear mean score	Not Applicable%	N/A
Overall hospital rating - star rating	Not Applicable%	★★★★☆ (4)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	77%	N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	7%	N/A
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16%	N/A
Patients who reported that their nurses "Always" explained things in a way they could understand	79%	N/A
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	3%	N/A
Patients who reported that their nurses "Usually" explained things in a way they could understand	18%	N/A
Patients who reported that their nurses "Always" listened carefully to them	84%	N/A
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	2%	N/A
Patients who reported that their nurses "Usually" listened carefully to them	14%	N/A
Patients who reported that their nurses "Always" treated them with courtesy and respect	90%	N/A
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	1%	N/A
Patients who reported that their nurses "Usually" treated them with courtesy and respect	9%	N/A
Patients who reported that the area around their room was "Always" quiet at night	64%	N/A
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	10%	N/A
Patients who reported that the area around their room was "Usually" quiet at night	26%	N/A
Quietness - linear mean score	Not Applicable%	N/A
Quietness - star rating	Not Applicable%	★★★★☆ (4)
Patients who reported NO, they would probably not or definitely not recommend the hospital	4%	N/A
Patients who reported YES, they would definitely recommend the hospital	78%	N/A
Recommend hospital - linear mean score	Not Applicable%	N/A
Patients who reported YES, they would probably recommend the hospital	18%	N/A
Recommend hospital - star rating	Not Applicable%	★★★★★ (5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	50%	N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	29%	N/A
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21%	N/A
Summary star rating	Not Applicable%	★★★★☆ (4)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11%	N/A
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89%	N/A

Survey response rate: 18% (443 surveys completed). Data from 04/01/2024 to 03/31/2025 .

Services & Specialties

West Penn Hospital offers the following services based on CMS Provider of Services data:

Emergency & Critical Care

West Penn Hospital offers 8 of 8 possible critical care capabilities, classified as Comprehensive. Comprehensive critical care hospitals (6+ unit types) are typically equipped to handle the widest range of emergencies, from cardiac events and severe burns to pediatric and neonatal crises — a key factor in plan selection for families or those with complex health needs.

🚨 Emergency Department

🏥 Intensive Care Unit (ICU)

🔬 Surgical ICU

❤️ Coronary Care Unit (CCU)

🔥 Burn Care Unit

🆘 Shock-Trauma

👶 Pediatric ICU

🍼 Neonatal ICU (NICU)

Surgical Services

🏥 Inpatient Surgery

🏢 Outpatient Surgery

❤️ Open-Heart Surgery

🧠 Neurosurgery

💓 Cardiac Catheterization Lab

✨ Reconstructive Surgery

👁️ Ophthalmic Surgery

Specialty Services

🤰 Obstetrics (OB)

👶 Neonatal Nursery

🧒 Pediatric Services

💉 Chemotherapy

🌬️ Respiratory Care

Service availability is self-reported by the facility. Confirm specific services directly with the hospital. Use our printable question list to prepare for the conversation.

Bed Count, Capacity & Staffing

West Penn Hospital has 500 licensed beds (311 Medicare-certified) with a nurse-to-bed ratio of 1.2:1. Higher ratios generally indicate more nursing staff per patient, which research links to better outcomes in medication errors, patient falls, and response times.

Bed Type	Count
Total Licensed Beds	500
CMS Certified Beds	311
Psychiatric Unit Beds	25

Staffing snapshot: 701 affiliated physicians • 586 registered nurses

Doctors Affiliated with West Penn Hospital

701 physicians are affiliated with West Penn Hospital, including 53 surgeons. Doctor affiliations are sourced from CMS Physician Compare data and indicate physicians who have a formal relationship with this hospital.

701

Total Doctors

109

Procedural Specialists

Surgeons